For over a decade, Bobby Dodd Institute (BDI) has provided top-notch 24/7/365 switchboard services to the Atlanta VA Medical Center. Our reptuation for professional, loyal workers who remain customer-oriented in this fast-paced setting has allowed us to expand our switchboard expertise to the VA Medical Centers in Nashville, Tennessee and Dublin, Georgia and to the DeKalb Medical Center in Decatur, Georgia. BDI has also been selected as the vendor of choice for other large medical centers throughout the Southeast. You can count on us to be: Professional. BDI operators are thoroughly trained in a custom program designed specifically to apply to the hospital setting. Our operators effectively and efficiently process calls, overhead announcements, codes, and alarms. Customer-Oriented. BDI's operators understand that they are in the front line of excellent customer service delivery. They are committed to being courteous and helpful at all times. Interacting with a range of callers from doctors to sick patients to stressed family members, our operators treat every call with the same level of respect and care. Fast-Paced. Hospitals are busy places with extraordinarily high call volumes. Our operators are trained to provide high-level service within this fast-paced environment and others. Thorough training ensures that our operators will keep communication flowing smoothly at all times. Loyal. BDI specializes in providing job training and employment opportunities to people with disabilities. People with disabilities want to work and are extremely able, but are consistently overlooked. Because this population faces a number of barriers to in their job searches, they tend to have an extremely high rate of loyalty. This attitude reduces turnover in our call centers and enhances our ability to provide a high-performing operator staff who are committed to your success.