Call Centers & Switchboard Operations

BDI is a seasoned leader operating call centers and switchboards, serving as the go-to provider for various organizations, from large government operations to small businesses. We offer comprehensive and efficient services that operate from a customer-first perspective.

BDI succeeds when you succeed – helping you to exceed your customers’ expectations for quality service and support. By melding our expertise in training with operational capability, we can customize recruitment and training programs to your needs.

With a proven, 22-year track record, BDI understand the intricacies of staffing and operating 24/7 call centers, customer support centers, and inbound/outbound settings. Our agents are quick to master the fundamentals of diverse call center environments, while also representing the culture and values of the organizations they serve.

BDI’s commitment to your company’s values and expectations will yield positive results each time: professionally managed operations, superior customer service, and high retention rates for both customers and staff. Working with BDI will make you feel good too — revenue generated from call centers and other BDI social enterprises fuels our mission  in support of people with disabilities and disadvantages.

BDI serves customers ranging from VA Medical Centers and DeKalb Medical to J & B Medical Supplies and an Emergency 911 Call Center at Fort Benning, GA. In addition to operating seven separate 24/7 switchboards, BDI manages outbound call centers and inbound call centers.

BDI will also recruit and train staff for your call center. Our experience in recruitment and staffing has developed from relationships with partners such as the 2011 BDI Employer of the Year, Convergent Outsourcing, J & M Medical Supply, and VetConnexx.

All candidates undergo thorough screening to ensure that they possess not only the skills you need, but also the positive attitude and commitment to quality that will make the difference for you and your customers.

Our agents are quick to master the fundamentals of diverse call center environments, and will represent the culture and values of your company – helping you to exceed your customers’ expectations for quality service and support.

To learn more about how BDI can help support your call center operations, please contact Megan Branch, CAE, at 678-365-0072 or megan.branch@bobbydodd.org.

Ability One Georgia Enterprises United Way